Refund Policy

New paid subscriptions are eligible for a full refund within 14 calendar days of the first successful charge, provided the workspace has not exceeded the free-trial usage caps published on the pricing page.

• Monthly renewals: cancel any time; access continues until the end of the paid period. Renewal charges are non-refundable after day 3 of the new period.
• Annual plans: cancel any time; a prorated refund of unused full months is available on request within the first 60 days of the annual term.
• Enterprise contracts: refund terms are governed by the signed order form.

• Metered AI usage that has already been consumed (tokens, embeddings, image generation, voice minutes).
• Third-party pass-through fees (payment processor, domain, telephony).
• One-time professional services once delivery has started, except where required by law.
• Accounts terminated for breach of the Terms of Service or AI Usage Policy.

Email omsit.official@gmail.com from the billing contact address with the workspace ID, invoice number, and reason. Approved refunds are issued to the original payment method within 5–10 business days.

Please contact us before opening a chargeback — we can usually resolve billing issues within 48 hours. Fraudulent chargebacks may result in account suspension pending resolution.

Nothing in this policy limits statutory consumer rights that apply in your jurisdiction, including the EU/UK 14-day right of withdrawal for distance contracts.